WALK- IN POLICY:
Is strictly on appointment.
PAYMENT:
All checks are payable to the official company account as stipulated in the invoice.
An initial deposit of 70% is mandatory to proceed work . Total deposit is expected to be made within 15 days of initial deposit over due account are subject to a service charge of 2% per month.
For all ready-to- wear pieces payment is to be made after comfirmation of availability before the outfit(s) is dispatched or picked
OUTFIT RENTAL POLICY:
Dumebi approves outfit rentals on a case-by- case basis.
Approval and charges are issued by
management depending on the piece(s) requested before their release.
40% of the initial charge will be deposited as a fee, refundable upon return of piece(s) in proper condition
Pieces may not be altered once released and must be returned in their original condition
Damage charges will be incurred and deducted from refundable deposit
Late fees will be incurred if the piece(s) is not returned on or before the stated return date
DELIVERY:
Delivery fee will be charge dependent on the delivery company’s charges .
RETURN POLICY:
Dumebi doesn’t not offer return, refund or exchange on bespoke purchases.
ALTERATIONS POLICY:
Dumebi is responsible for alterations that are made to piece(s)as a result of a fault/error from the company after initial fittings and are carried out free of charge.
Alterations requested by clients after completion of initial designs are carried out at an additional charge.
Requested for returns for bespoke piece(s) are to be made within 24 hours of receiving item.
Item maybe returned of any of the following occur:
Item was damaged during transporting and can not be repaired.
The wrong item was delivered.
The goods are unused and returned in the same condition as when you purchased them.
The goods are returned in their original packaging complete with all tags, stickers
attached.
CHANGE OF USE :
Dumebi clothing reserves the right, at our sole discretion to change, modify, add or remove any portion of the terms and conditions in whole or in part at any time.
Change of the terms and conditions will be effective when posted.
CONSULTATION
DESIGN CONSULTATION:
When a client has the fabric without a design and wants Dumebi clothing to come up with a design.
FABRIC CONSULTATION:
When a client has a design in mind already without a fabric and wants Dumebi clothing to provide fabric options.
FABRIC AND DESIGN CONSULTATION:
When a client wants a design for Dumebi clothing and fabric.
TAILORING CONSULTATION:
When a client has the fabric and design already and wants Dumebi clothing to tailor.